Get the best out of your foundU platform with a customised session for your team!
We understand that running a business is challenging enough, and taking the time to train new users on your foundU platform might be more than you can manage on your own.
Enter the foundU Training Team! In addition to creating detailed guides and hosting online webinars, our team also provides 5-star training sessions tailored to your organisation’s or team’s specific needs.
What are some benefits you can expect from your training session?
- Enjoy the confidence that your team will receive expert training from foundU professionals!
- A well-structured session focused on specific areas of the platform or scenarios you or your team provide.
- A video recording of your session for review or to train new members as your team expands.
- Conveniently scheduled sessions, either online via Teams or in person at your organisation.
- Last-minute sessions when hiring new admins to use foundU. These can be scheduled within 3 days of your request for urgent training needs.
Contact us: If you need support with an issue or feature on your foundU platform, please submit a ticket to our Support Team, and a member will be happy to assist you.
In this article, we will cover:
- Use cases for booking a custom training session
- The available training session types with example content
- How to contact the Training Team and what to expect after reaching out
- FAQs about training
Please note: Pricing in the document provided below is current as of October 2025 and may be subject to change.
As part of your package with foundU, you have access to a wide range of free included resources. These include access to our Help Centre guides, Core learning and Masterclass webinars. However, if you would like a more tailored Training experience, Our Training Team can help!
Some reasons to book a Custom session are:
- You'd like to see training on a specific topic within your platform data.
- You have hired a new payroll admin and need to upskill them quickly.
- General upskilling or refresher for your rostering managers.
- Training session on the new foundU features so you can utilise your platform to its fullest.
- Award and position setup custom training.
Understand the Training Types offered
If you're looking to book a session with one of our Trainers, it's important to understand the three types of training sessions we offer and who they are best suited for.
Don't worry, after discussing your needs, we are happy to recommend the best option for your training requirements.
The types of Paid Custom Training we provide are:
-
Core Topic Session - Consider this a live
webinar
where you can ask questions throughout the session. Each
session
will concentrate on 1 to 2 of our Core topics.
- This session is ideal for both new customers and new admins of foundU, as well as a refresher training for larger groups of long-term users of the platform.
Check out some of the great feedback we've received from our customers who have participated in Core Topic training sessions!
-
Scenario-based Session - Designed to improve
existing platform knowledge. We will guide your team through
specific processes based on what we've discussed with you
beforehand
or what your Customer Success Manager has shared with us,
providing
a facilitated training session.
- This session is ideal for live customers or those with complex processes.
Check out some of the great feedback we've received from our customers who have participated in Scenario-based training sessions!
-
New Admin Session - Consider this a rapid-fire
foundU 1-on-1, aiming to quickly upskill new admins to perform
their roles effectively. We utilise test data for a quicker
session
turnaround. While there is less customisation, there will
be
ample opportunities for these new admins to ask questions!
- Ideal for a small group of admins that will focus on one core topic.
This is a new session type that we have just released. Book in training for your new admins now, and be the first to provide us with feedback!
Select the image below to view our complete Training Packages guide for more information on these session types!
Hot tip: Not looking for an online or in-person session, but rather a custom video recording you can use in onboarding or additional training? We have you covered. Contact our team directly to discuss customised video content and receive a quote.
Contacting the Training Team
If you'd like to organise custom training for your business, you can reach out to the team directly by emailing training@foundu.com.au or by letting your Customer Success Manager (CSM) know of your interest.
So, what happens once you express your interest in training?:
-
One of our trainers will reach out to you via email to organise
a Scope session. During this time, they will assess your
training
needs and help you determine a few key items. These are:
- Who in your business is the training intended for?
- What are the primary pain points that need to be addressed?
- How much time can you allocate for training your team?
- How urgent is the need for this session?
- Don't know what session type you need? Don't worry, we will help you with this!
- You will then be assigned a trainer, who will create the content and host your session. Your trainer may have additional questions or follow-up questions regarding the content for your session; they will communicate these directly with you.
- After your session, your trainer will provide you with a follow-up email that includes a copy of your session recording (if online) and a feedback form for you to complete. Don't worry, the feedback form should only take you two minutes!
Customised training allows you to select the topics you want covered, view the training demos within a copy of your platform data, and customise the sessions based on the permission levels of your admins in attendance.
Hot tip: Use the session video recording to provide further training for any new admins introduced into your business!
Why do I need to meet with you beforehand? Can't we just go into the training session? Is there a cost associated with meeting with a trainer to discuss our needs?
A scope meeting with a trainer is completely free of charge! It is important to us that we have a clear understanding of your training needs to ensure we can tailor the session accordingly. We also use this time to assess the urgency of this session, provide you with a quote, and select a suitable date for both our team and yours!
This is a great opportunity to address any additional questions you may have.
Why is there a 2-week notice period? I want my training now.
To organise a training session for your team, we usually need two weeks to familiarise ourselves with your platform, processes, and structure. However, we're happy to discuss whether your session can be arranged in a shorter timeframe.
Alternatively, we also offer our New Admin sessions, which are designed to provide your new admin with the essential information they need to perform their role effectively. This session does not cover any specifics related to your business's platform.
Can anyone from my business book and pay for a training session?
No, we will require approval from either the main stakeholder or the super user of your business before we can book in your training session.
Once we have the approval, our accounts team will issue the quote and invoice to that person.
How do I determine the most suitable type of custom training for my business?
You don't need to worry about that! One of the main reasons we book a mandatory scope before your session is to figure out which session type suits you best.
What if I have booked and paid for my training, but need to change the date as an important attendee is sick, or we need to cancel entirely?
We do have a cancellation policy in place for all of our bookings, which will incur a fee depending on how far out from your training date you cancel.
However, if an urgent matter arises and you need to reschedule your session, please contact us at training@foundu.com.au directly, and we will be more than happy to arrange a suitable new date.
How can I ensure that all relevant attendees are included in the training session?
In the training scope meeting, we work to find a suitable date and time that works for all of your admins. We are aware that some people work across multiple time zones, and we do our best to accommodate that.
Once your session is confirmed, we will email you a meeting invitation (with a Teams link if your session is online). You will need to ensure that you forward the invitation to any relevant members of your team.
Can we tailor the topics to suit our needs, for example, if we use shift offers instead of publishing shifts?
Absolutely! We can discuss any specific items related to your business in our pre-training scope meeting.
What are your most popular topics and session types, and why? This might help me determine what my business needs!
Here are some of the most requested sessions our customers love, and why they might be a great fit for your business too:
Leave, Rosters and Approve Shifts - Core Topic Session
- This is a popular session for new businesses to foundU as it assists in the change management to new software for users!
- This is also popular for a yearly refresher training, as there is often more turnover for new roster managers.
Payroll - New Admin Session
- Popular as new admins need to learn the foundU ropes quickly to process pay.
Employee Management - Core and Scenario-based Session
- Often underutilised in foundU, our training team frequently receives requests to showcase all of our powerful employee management tools, which include onboarding, position management, communication options, and reporting.