Mobile Phone- Location Settings are off

If your mobile phone settings have Location Settings switched off, you'll receive and error that says:

  • Clock In error- we can't determine your location. You may still clock in , but you must provide a reason for this.
  • Clock Out error- we can't determine your location. You may still clock out, but you must provide a reason for this.

we_cant_determine_your_location.png

The below steps are a general guide to switching on your location settings for an IPhone, Android or a Samsung device.

Switching on location settings on an IPhone:

1. Select Settings > Privacy > Location Services

2. Make sure that Location Services is on

3. Scroll to find the foundU app.

4. Tap the app and select an option- While Using the App.

Iphone_enable_location_settings.png

 

Switching on location settings on an Android:

1. Open your phone's settings app

2. Tap Security & location

3. Tap Location

4. Turn Use Location on or off

5. Tap app level permissions

6. Locate the foundU App and confirm that the location setting is on for the foundU App.

Android_location.png

Switching on location settings on an Samsung:

1. From home, tap Apps > Settings >Connections

2. Tap Location

3. Tap On/Off to turn on Location Settings

Samsung.png

Note: If you have an older version of the software on your mobile device, you may need to check that your phone is compatible, and additionally research how to switch on settings specific to your phone.

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