Viewing your communication history via the Communication Log
If you have enabled your platform to send SMS or emails, you'll have the ability to view a history of the communications sent to employees and operations.
This can be used to:
- View a history of communications sent to all employees or a specific employee
- View a history of communications sent to all operations or a specific operation
- Filter the status for communications (e.g. check if a communication has been sent)
- See the communication template associated with the communication sent
- View a timestamp of when the relevant communication was sent
In this article we will go through:
- Viewing your communication history in the Communication Log
- Viewing Email communications in the Employee Profile
- Viewing SMS communications in the Employee Profile
When sending communications to employees you may want to see a history of the communications that have been sent.
The Communication Log shows all email and SMS communications sent from your platform.
To view all communications that have been sent from your platform:
- In the quick menu select the hamburger icon to open the full menu and navigate to Communication > Communication Log.
- Enter your preferred filters. The groupings available include:
- Date Range (From-To)
- Communication Type (Email, SMS or Push)
Tip: The icon displayed under 'Type' will also show you the type of communication that was sent i.e., the envelope icon is an email communication whereas the phone icon is an SMS communication. - Status (sent or not sent)
- Or, search for a specific employee using the search bar
Tip: You can enter the employee name or employee ID when searching for a specific employee.
Please note: The last 30 days of communications will be filtered as default, however, you can shorten or extend the date range in the filters if needed.
Along with viewing email communications in the Communications Log, you can also review email communications in the Employee Profile.
When an email is sent to an employee, the communication history can be found via the Employee Profile in the Overview > Comms section.
To view email communications in the Employee Profile:
- Navigate to the relevant employee via People > Approved People or via the search bar.
- In the Overview page select 'Comms' to see a history of communications sent to the employee.
Tip: You can select 'View' to see the email content that was sent to the employee.
Looking for more information on email communication? See our helpful guide here!
Along with viewing SMS communications in the Communications Log, you can also review SMS communications in the Employee Profile.
When an SMS is sent to an employee, the communication history can be found via the Employee Profile in the Overview > Comms section.
To view SMS communications in the Employee Profile:
- Navigate to the relevant employee via People > Approved People or via the search bar.
- In the Overview page select 'Comms' to see a history of communications sent to the employee.
Looking for more information on SMS communication? See our helpful guide here!